Refund Policy

Refund Policy

At Travo Call, we strive to provide transparent and fair refund policies for all bookings made through our platform. This Refund Policy outlines the terms and conditions for refunds on flights, hotels, car rentals, and vacation packages. By making a reservation with Travo Call, you agree to abide by the refund terms set forth by our service providers and as outlined in this policy.

Please note that refund eligibility, processing times, and any applicable fees vary depending on the type of service, fare type, timing of the cancellation request, and the specific policies of our service providers. We recommend reviewing the refund terms at the time of booking and considering travel insurance for additional protection.

Flight Refunds

Flight refund policies are determined by individual airlines and vary based on fare type, route, and timing of cancellation. Below are the general guidelines for flight refunds processed through Travo Call:

• Refundable Fares: Eligible for a full refund if canceled at least 24 hours before departure. A cancellation fee may apply for some fare types.
• Non-Refundable Fares: Generally not eligible for cash refunds but may be converted to travel credits or future flight vouchers, subject to airline policies and change fees.
• 24-Hour Rule: Most airlines offer a full refund for bookings canceled within 24 hours of purchase, provided the booking was made at least 7 days before departure.
• Partially Used Tickets: Refunds for partially used tickets are calculated based on the fare of the unused segments, minus any applicable fees and fare differences.
• Airline-Initiated Cancellations: If the airline cancels your flight, you are entitled to a full refund regardless of fare type.
• Schedule Changes: Significant schedule changes (typically 2+ hours for domestic flights, 4+ hours for international flights) may qualify for a full refund if the new schedule doesn't work for you.

To request a flight refund, log in to your Travo Call account, navigate to "My Bookings," select the flight reservation, and follow the refund request process. Alternatively, contact our customer support team for assistance.

Hotel Refunds

Hotel refund policies vary by property, rate type, and booking conditions. The following are general guidelines for hotel refunds:

• Free Cancellation Rates: Eligible for a full refund if canceled within the free cancellation window, typically 24-72 hours before check-in.
• Non-Refundable Rates: Generally not eligible for refunds but may be offered a credit for future stays at the discretion of the hotel.
• Prepaid Rates: May offer partial refunds depending on how far in advance the cancellation is made. The closer to the check-in date, the higher the cancellation fee.
• No-Show Refunds: Generally not eligible for refunds if you fail to arrive without prior cancellation.
• Early Departure: If you check out early, you may be charged for the entire reservation or a reduced rate depending on the hotel's policy.
• Quality Issues: If your stay doesn't meet expectations due to hotel-related issues (cleanliness, amenities not as advertised, etc.), contact our customer support immediately for potential partial refunds.

Hotel refund requests should be made through your Travo Call account under "My Bookings." Some hotels may require direct contact for refund requests, in which case our customer support team can guide you through the process.

Car Rental Refunds

Car rental refund policies depend on the rental company, vehicle type, and reservation details. Below are the general terms for car rental refunds:

• Standard Cancellations: Most rental companies offer full refunds for cancellations made 24-48 hours before the scheduled pickup time.
• Prepaid Rentals: May offer partial refunds if canceled within the allowed timeframe, often with a cancellation fee that increases closer to the pickup date.
• No-Show Refunds: Generally not eligible for refunds if you fail to pick up the rental vehicle without prior cancellation.
• Early Return: Some rental companies offer prorated refunds for early returns, while others may charge a minimum rental period fee.
• Vehicle Issues: If the rental vehicle has mechanical issues or doesn't match the reserved category, contact the rental company immediately and notify Travo Call for potential refunds or upgrades.
• Insurance and Add-ons: Refunds for unused insurance and additional services may be available if canceled before the rental period begins.

To request a car rental refund, access your Travo Call account, locate the reservation under "My Bookings," and follow the refund request instructions. For immediate issues during your rental period, contact both the rental company and Travo Call customer support.

Package Deal Refunds

For vacation packages combining flights, hotels, and/or car rentals, refund policies are typically more complex and may include:

• Component-Based Refunds: Refunds for package deals are calculated based on the refund policies of each component (flight, hotel, car rental) in the package.
• Package Cancellation Fees: In addition to individual component fees, package deals may have separate cancellation fees that apply to the bundle.
• Partial Refunds: Canceling individual components of a package may result in re-pricing of remaining components or additional fees.
• Early Booking Discounts: Packages booked with early-bird discounts may have non-refundable deposits or reduced refund eligibility.
• Group Packages: Group vacation packages often have stricter refund policies, typically requiring cancellation 60-90 days in advance for a full refund.

Refund Process

To request a refund for any booking made through Travo Call, follow these steps:

1. Log in to your Travo Call account using your registered email and password.
2. Navigate to the "My Bookings" section in your account dashboard.
3. Locate the booking for which you are requesting a refund and click on "View Details."
4. Review the refund policy and any applicable fees displayed for your booking.
5. Click the "Request Refund" button and provide any required information or documentation.
6. Submit your request and wait for confirmation from Travo Call and/or the service provider.

Alternatively, you can contact our customer support team by phone or email to assist with the refund request process. Please have your booking reference number ready when contacting us.

Refund Processing Times

Refund processing times vary depending on the service type and payment method:

• Credit/Debit Cards: Refunds typically process within 5-10 business days after approval but may take up to 2 billing cycles to appear on your statement.
• PayPal: Refunds usually process within 3-5 business days to your PayPal account after approval.
• Bank Transfers: May take 7-14 business days to process and appear in your bank account after approval.
• Travel Credits/Vouchers: Typically issued immediately upon approval and can be used for future bookings.
• Flight Refunds: May take 7-14 business days for the airline to process, plus additional time for the refund to appear in your account.
• Hotel Refunds: Typically process within 5-10 business days after approval from the hotel.
• Car Rental Refunds: Usually process within 5-7 business days after approval from the rental company.

Travo Call will send a confirmation email once your refund has been approved and processed. Please retain this email for your records.

Refund Methods

Refunds are typically processed using the original payment method. However, alternative refund methods may be available in certain circumstances:

• Original Payment Method: The default refund method is the same as the original payment method used for booking.
• Alternative Credit/Debit Card: If the original card is no longer available, refunds may be processed to an alternative card with proper authorization.
• Bank Transfer: For certain bookings and circumstances, refunds may be processed via direct bank transfer.
• Travel Credits/Vouchers: In lieu of cash refunds, you may opt for travel credits or vouchers, which may include additional value as an incentive.
• Partial Refunds: If only part of your booking is eligible for refund, the refund will be processed proportionally.

Refund Fees and Deductions

Depending on the type of booking and timing of the cancellation, certain fees and deductions may apply to refunds:

• Cancellation Fees: Many service providers charge cancellation fees that increase as the travel date approaches.
• Fare Differences: If you've made changes to your booking, fare differences may be deducted from any refund amount.
• Service Fees: Travo Call may charge service fees for processing refunds, particularly for complex bookings or multiple changes.
• No-Show Fees: Failure to cancel before the service date typically results in the loss of the entire booking value.
• Currency Conversion Fees: For international bookings, currency conversion differences may affect the final refund amount.

All applicable fees and deductions will be clearly communicated before you confirm your refund request.

Exceptions and Special Circumstances

In certain situations, exceptions to standard refund policies may apply:

• Medical Emergencies: With proper documentation (doctor's note), some service providers may offer more flexible refund terms.
• Natural Disasters: In the event of natural disasters or severe weather affecting your travel, airlines, hotels, and rental companies may offer full refunds regardless of fare type.
• Government Travel Restrictions: If government-imposed travel restrictions prevent your trip, you may be eligible for a full refund regardless of the fare type.
• Death in the Family: Some providers offer compassionate refund policies with appropriate documentation.
• Military Deployment: Active military personnel may be eligible for special refund considerations with proper documentation.

For exceptions and special circumstances, please contact our customer support team with relevant documentation for review. Each case is evaluated individually based on the service provider's policies and the nature of the situation.

Travel Insurance

Travo Call strongly recommends purchasing travel insurance to protect your investment in case of unexpected cancellations. Travel insurance may cover:

• Trip cancellation for covered reasons including illness, injury, or death of you, your travel companion, or family member
• Trip interruption for covered reasons
• Missed connections due to carrier-caused delays
• Weather-related cancellations and delays
• Lost, stolen, or damaged baggage
• Medical emergencies during travel

Travel insurance can be purchased during the booking process on Travo Call or through your preferred insurance provider. Please review the insurance policy carefully to understand covered reasons for cancellation and any exclusions.

Dispute Resolution

If you believe your refund request has been unfairly denied or processed incorrectly, you have the right to dispute the decision:

1. Contact Travo Call customer support with your booking reference number and details of your dispute.
2. Provide any additional documentation or evidence supporting your refund claim.
3. Our customer support team will review your case and may escalate it to a supervisor if necessary.
4. For unresolved disputes, you may request mediation through an independent third party.
5. As a last resort, you may have the right to pursue legal action in accordance with the laws of your jurisdiction.

Travo Call is committed to fair and transparent dispute resolution and will work with you to address any concerns regarding your refund request.

Contact Information

For assistance with refund requests or questions about our refund policy, please contact our customer support team:

• Email: info@travocall.com
• Phone: +1-877-287-0023
• Address: 8 The Green, Ste D Dover, DE 19901

When contacting us about a refund, please have your booking reference number and personal identification ready to expedite the process.

Policy Updates

Travo Call reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new policy. We encourage you to review this policy periodically for updates.

This refund policy was last updated on [Date]. For the most current version, please visit our website or contact our customer service team.