Cancellation

Cancellation Policy

At Travo Call, we understand that travel plans can change unexpectedly. This cancellation policy outlines the terms and conditions for canceling bookings made through our platform for flights, hotels, and car rentals. By making a reservation with Travo Call, you agree to abide by the cancellation terms set forth by our service providers and as outlined in this policy.

Please note that cancellation policies vary depending on the type of service (flight, hotel, or car rental), the specific service provider, the rate type booked, and the time of cancellation. We strongly recommend reviewing the cancellation terms at the time of booking and considering travel insurance for additional protection.

Flight Cancellations

Flight cancellation policies are determined by individual airlines and may vary based on fare type, route, and timing. Below are the general guidelines for flight cancellations made through Travo Call:

• Refundable Tickets: Full refund available if canceled at least 24 hours before departure. A cancellation fee may apply for some fare types.
• Non-Refundable Tickets: Generally non-refundable, but may be eligible for travel credits or changes with a fee, depending on the airline's policy.
• Within 24 Hours of Booking: Most airlines offer a 24-hour free cancellation policy for bookings made at least 7 days before departure.
• Airline-Initiated Cancellations: If the airline cancels your flight, you are entitled to a full refund or alternative flight arrangements.
• Processing Time: Refunds typically process within 7-10 business days but may take up to 2 billing cycles to appear on your statement.

To cancel a flight booking, log in to your Travo Call account, navigate to "My Bookings," select the flight reservation, and follow the cancellation instructions. Alternatively, contact our customer support team for assistance.

Hotel Cancellations

Hotel cancellation policies vary significantly by property, rate type, and booking conditions. The following are general guidelines for hotel cancellations:

• Free Cancellation Rates: Can be canceled up to 24-72 hours before check-in without penalty, depending on the hotel's policy.
• Non-Refundable Rates: Typically cannot be canceled or modified without a fee, which may equal the full cost of the stay.
• Prepaid Rates: May offer partial refunds or credits for future stays if canceled within the allowed timeframe.
• No-Show Policy: Failure to arrive at the hotel without prior cancellation typically results in charges for the first night's stay.
• Group Bookings: Special cancellation terms apply to group reservations (typically 10+ rooms), often requiring cancellation 30-60 days in advance.

To cancel a hotel reservation, access your Travo Call account, go to "My Bookings," select the hotel booking, and follow the cancellation process. Some hotels may require you to contact them directly for cancellations.

Car Rental Cancellations

Car rental cancellation policies depend on the rental company, vehicle type, and reservation details. Below are the general terms for car rental cancellations:

• Standard Cancellation: Most rental companies allow free cancellation up to 24-48 hours before the scheduled pickup time.
• Prepaid Rentals: May offer partial refunds if canceled within the allowed timeframe, often with a cancellation fee.
• No-Show Policy: Failure to pick up the rental vehicle without cancellation typically results in charges for the full rental period.
• Specialty Vehicles: Luxury cars, SUVs, and specialty vehicles often have stricter cancellation policies with higher fees.
• Long-Term Rentals: Rentals exceeding 28 days may require 7 days' notice for cancellation without penalty.

To cancel a car rental booking, log in to your Travo Call account, locate the reservation under "My Bookings," and follow the cancellation instructions. Some rental companies may require direct contact for cancellations.

Package Deal Cancellations

For vacation packages combining flights, hotels, and/or car rentals, cancellation policies are typically more complex and may include:

• Combined Policy: The most restrictive cancellation policy among the components usually applies to the entire package.
• Partial Cancellations: Canceling individual components of a package may result in re-pricing of remaining components or additional fees.
• Early Booking Discounts: Packages booked with early-bird discounts may have non-refundable deposits or stricter cancellation terms.
• Group Packages: Group vacation packages often require cancellation 60-90 days in advance for a full refund.

Cancellation Process

To cancel any booking made through Travo Call, follow these steps:

1. Log in to your Travo Call account using your registered email and password.
2. Navigate to the "My Bookings" section in your account dashboard.
3. Locate the booking you wish to cancel and click on "View Details."
4. Review the cancellation policy and any applicable fees displayed.
5. Click the "Cancel Booking" button and confirm your decision.
6. Save the cancellation confirmation for your records.

Alternatively, you can contact our customer support team by phone or email to assist with the cancellation process. Please have your booking reference number ready when contacting us.

Refund Processing

Refund processing times vary depending on the service type and payment method:

• Credit/Debit Cards: Refunds typically process within 5-10 business days but may take up to 2 billing cycles to appear on your statement.
• PayPal: Refunds usually process within 3-5 business days to your PayPal account.
• Bank Transfers: May take 7-14 business days to process and appear in your bank account.
• Travel Credits: Travel credits or vouchers are typically issued immediately upon cancellation and can be used for future bookings.

Travo Call will send a confirmation email once your cancellation has been processed and the refund has been initiated. Please retain this email for your records.

Exceptions and Special Circumstances

In certain situations, exceptions to standard cancellation policies may apply:

• Medical Emergencies: With proper documentation (doctor's note), some service providers may offer more flexible cancellation terms.
• Natural Disasters: In the event of natural disasters or severe weather affecting your travel, airlines, hotels, and rental companies may offer waivers for cancellation fees.
• Government Travel Restrictions: If government-imposed travel restrictions prevent your trip, you may be eligible for a full refund regardless of the fare type.
• Death in the Family: Some providers offer compassionate cancellation policies with appropriate documentation.

For exceptions and special circumstances, please contact our customer support team with relevant documentation for review. Each case is evaluated individually based on the service provider's policies and the nature of the situation.

Travel Insurance

Travo Call strongly recommends purchasing travel insurance to protect your investment in case of unexpected cancellations. Travel insurance may cover:

• Trip cancellation due to illness, injury, or death of you, your travel companion, or family member
• Trip interruption for covered reasons
• Missed connections due to carrier-caused delays
• Weather-related cancellations and delays
• Lost, stolen, or damaged baggage
• Medical emergencies during travel

Travel insurance can be purchased during the booking process on Travo Call or through your preferred insurance provider. Please review the insurance policy carefully to understand covered reasons for cancellation and any exclusions.

Contact Information

For assistance with cancellations or questions about our cancellation policy, please contact our customer support team:

• Email: info@travocall.com
• Phone: +1-877-287-0023
• Address: 8 The Green, Ste D Dover, DE 19901

When contacting us about a cancellation, please have your booking reference number and personal identification ready to expedite the process.

Policy Updates

Travo Call reserves the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new policy. We encourage you to review this policy periodically for updates.

This cancellation policy was last updated on [Date]. For the most current version, please visit our website or contact our customer service team.